Terms of Sale

Your seller is:

KVK number

98436821

VAT identification number

NL868494379B01

Cosmic B.V. sells and supplies your paid Cosmic product. Mollie processes payment on our behalf. Mollie is not the seller or merchant of record and does not supply your Cosmic access.

You must be legally able to enter into a binding agreement. If you buy for a company or another organization, you confirm that you are authorized to act for it.

Consumer protections apply when you buy mainly for purposes outside your trade, business, or profession. Different rules may apply to business purchases.

Buying for a VAT-registered EU business outside the Netherlands? Contact us before payment so we can confirm eligibility and arrange a reverse-charge invoice. Self-service checkout does not support reverse charging.

Your purchase summary identifies the paid Cosmic product you selected, what it includes, its price and currency, and whether it is a one-time purchase or a subscription.

Your purchase gives the verified Cosmic account shown at checkout access to the selected paid functionality. You may not resell that access, share it between unrelated people, or transfer it to another account without our written agreement.

Before payment, Cosmic shows the paid product, verified account, price, currency, tax treatment, and billing model for your review.

Selecting Continue Secure Payment at Mollie sends you to Mollie’s hosted checkout to complete payment. You can correct your selection by returning to the pricing page before you pay.

A binding purchase is formed when:

1. Mollie confirms that payment was completed successfully; and
2. Cosmic confirms the purchase or makes the paid product available to your account, whichever happens first.

An acknowledgement that we received a payment request is not, by itself, confirmation that the purchase was accepted.

If we cannot accept an order because of an obvious pricing error, suspected fraud, a legal restriction, or an unavailable product, we will tell you. If payment was already taken, we will return it.

The purchase summary shows the total amount, currency, and billing interval before you continue to Mollie.

Consumer prices include VAT or local tax where applicable. Tax treatment may differ outside the EU, but Cosmic does not add an undisclosed charge after the purchase review. Your bank or payment provider may separately charge currency-conversion or international-payment fees. Cosmic neither sets nor receives those charges.

Available payment methods are shown by Mollie. By submitting payment, you authorize Mollie and your chosen payment provider to process the amount shown. For a subscription, you also authorize recurring payments at the disclosed interval until cancellation.

After a successful purchase, we will provide confirmation in a form you can keep. The confirmation identifies the product, price, billing model, verified Cosmic account, and the version of the terms that applied to the purchase.

There is no physical delivery. After Mollie confirms successful payment, Cosmic links the paid product to the verified Cosmic account shown during checkout. Access should normally appear promptly. If it does not, contact support@cosmic.plumbing.

You are responsible for using a supported version of Cosmic and for maintaining the device, operating system, and internet connection needed to access it. Current compatibility information is made available before purchase.

You can cancel online by going to Account Center → Purchases & Subscriptions → Cancel Subscription. You can also follow the instructions in our Refund and Cancellation Information or email support@cosmic.plumbing from the address connected to your Cosmic account.

We will confirm the cancellation in a form you can keep. Once cancelled:

• no new billing period will begin;
• Pro access continues until the end of the period already paid for; and
• your account, charts, chart storage, and Sync remain available through Cosmic Free Forever.

Deleting the app or stopping use does not cancel a subscription.

If a recurring payment fails, we may retry the payment or pause Pro access. We will not remove your charts or Sync data because a subscription payment failed.

Cosmic does not offer voluntary refunds simply because you change your mind after any applicable cooling-off period has ended. This does not limit your statutory rights.

If the law where you live gives you a right to withdraw from an online purchase, Cosmic will honor it. EU consumers normally have 14 days from the day the contract is formed to withdraw without giving a reason, unless a lawful exception applies.

Cosmic Pro is supplied digitally. Different rules can apply when you ask us to begin supplying a digital product immediately:

• For a one-time Cosmic Pro 1 purchase, the withdrawal right ends when Pro 1 access is activated only if you expressly requested immediate supply and acknowledged that you would lose that right. Checkout asks for this separately. It is not inferred from payment, opening Cosmic, or using a Pro feature.
• For a digital service, you may still be able to withdraw during the cooling-off period, but you may have to pay a proportionate amount for service already supplied if you expressly asked us to begin immediately.

We rely on a loss or reduction of the withdrawal right only when the checkout and purchase confirmation completed every consent, request, acknowledgement, and confirmation required by law. If they did not, your statutory rights are not reduced.

To exercise a withdrawal right before the deadline, follow the current instructions in our Refund and Cancellation Information, email support@cosmic.plumbing, or send our optional model withdrawal notice. Where the law allows withdrawal without a reason, you do not need to give one.

When a refund is legally required, we will issue it within the period required by law and, unless we agree otherwise, through the original payment method.

Business customers do not have a statutory consumer cooling-off period.

We are responsible for supplying paid Cosmic products that match their description and work as a customer may reasonably expect under applicable law.

If paid functionality is missing, defective, or materially different from what was promised, contact support@cosmic.plumbing. We will investigate and, where required, restore access, correct the problem, supply an update, reduce the price, end the affected agreement, or provide a refund.

These remedies are separate from any voluntary refund policy. Nothing in these Terms of Sale reduces a statutory guarantee or conformity right.

We may update Cosmic to improve it, maintain compatibility, protect security, comply with law, or correct faults. Updates included with a paid product do not create an additional charge beyond the payment model you selected.

We will provide updates required to keep a digital product or service conforming for the period required by applicable law. If a change has more than a minor negative effect on your access to or use of a paid product, we will give advance notice in a form you can keep and provide any remedy or termination right required by law.

Cosmic is software for astrological practice. It does not provide medical, legal, financial, or other regulated professional advice. Buying Cosmic does not guarantee a particular personal, professional, or astrological outcome.

We use reasonable care to keep Cosmic available and working, but maintenance, security work, internet failures, and events outside our reasonable control can sometimes interrupt access. This does not limit your rights when a paid digital product or service fails to conform to the agreement.

We may temporarily limit access when reasonably necessary to protect Cosmic, its users, or account security; comply with law; perform maintenance; or address unpaid subscription charges.

We may end paid access for serious or repeated misuse only after fair notice when notice is practical. We will not use this section to avoid a refund, remedy, or other right required by law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

If you are a consumer, Cosmic is responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care. We are not responsible for a loss that was not reasonably foreseeable when the agreement was formed, or for a business loss arising from a consumer purchase.

If you buy as a business, Cosmic is not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity to the extent permitted by law. Cosmic’s total liability for a business claim is limited to the amount paid for the affected paid product during the 12 months before the event giving rise to the claim. This limit does not apply to intentional misconduct, gross negligence, or any liability that cannot lawfully be limited.

The version made available before checkout applies to that purchase.

We may update these terms for future purchases. For an active subscription, we may also make a prospective change when reasonably necessary for legal, security, technical, or product reasons. We will give advance notice of a material change in a form you can keep. If a change materially disadvantages you, you may cancel before it takes effect and retain any other right provided by law.

A later version of these terms does not retroactively reduce the rights attached to an earlier one-time purchase.

If something is wrong, contact support@cosmic.plumbing first. We will acknowledge your complaint and work to resolve it within a reasonable time.

Cosmic is not affiliated with a consumer dispute board and does not participate in an alternative dispute-resolution process. This does not limit any right you have to contact a consumer authority or bring a claim before a court with jurisdiction.

Dutch law applies to these terms. If you are a consumer, this choice does not take away mandatory consumer protections or access to the courts available in the country where you normally live.

For business customers only, the courts of Amsterdam, the Netherlands have exclusive jurisdiction unless mandatory law requires otherwise.

If part of these terms is found unenforceable, the rest remains in effect.

If we do not immediately enforce a right, we may still enforce it later. You may not transfer your purchase without our written agreement. Cosmic may transfer the agreement as part of a merger, reorganization, or sale only if doing so does not reduce your rights.

Questions about a purchase can be sent to support@cosmic.plumbing.

Also read:

• Refund and Cancellation Information
• Privacy Policy

To keep a copy of these terms, use your browser’s print command and choose a printer or “Save as PDF.”