Refund and cancellation information

Cosmic does not have an official free trial. If you are unsure whether Cosmic Pro is right for you, email support@cosmic.plumbing before purchasing. We will gladly take a polite trial request under consideration.

You are also welcome to contact us with questions about features, compatibility, or what is included in a purchase.

Cosmic Pro 1 is a one-time digital purchase. It does not renew, so there is no subscription to cancel.

Access is made available after payment. We do not voluntarily refund or exchange a completed Pro 1 purchase if you change your mind, stop using Cosmic, or decide that you no longer need it.

Any statutory rights you have under applicable consumer law remain unaffected.

Cosmic Pro Subscription is charged monthly in advance and renews automatically until cancelled.

You can cancel at any time through Account Center → Purchases & Subscriptions → Cancel Subscription. If you cannot use the Account Center, email support@cosmic.plumbing.

Cancellation stops future renewals. Your cancellation takes effect on the subscription end date shown during cancellation, and you can continue using Pro features until that date.

Cancelling during a paid billing period does not ordinarily produce a full or partial refund, credit, or extension for unused time. If a renewal payment has already been processed, cancellation normally stops the following renewal rather than reversing the payment that has already been made.

When your paid period ends, only Pro functionality ends. Your Cosmic account, charts, chart storage, and Sync data remain available on Cosmic Free.

If you would like to replace your subscription with a one-time Pro 1 purchase, please contact us before purchasing Pro 1 so that we can arrange the change correctly.

When you switch during a billing period, only the unused portion of the current subscription month may be refunded or applied toward Pro 1. Earlier subscription payments do not accumulate as purchase credit.

This switching arrangement is an exception to our ordinary no-voluntary-refunds policy.

Consumers in some places—including the European Union and European Economic Area—may have a statutory cooling-off or withdrawal right for certain online purchases. Where applicable, this is generally a right to withdraw within 14 days after the contract is concluded without giving a reason.

Cosmic Pro is supplied digitally and is made available immediately. Where permitted by law, we ask you to expressly request immediate supply:

• For a one-time digital purchase, beginning immediate supply may end your statutory withdrawal right if you expressly consented to immediate supply and acknowledged that consequence.
• For an ongoing digital service such as a subscription, withdrawing after requesting an immediate start may mean that you must pay a proportionate amount for the service supplied before withdrawal.

The exact rules depend on the law that applies to you. If the legally required consent, acknowledgement, or confirmation was not obtained, your statutory rights are not reduced.

Our no-voluntary-refunds policy also does not exclude remedies for a duplicate or incorrect charge, or for digital content or a digital service that is defective, unavailable, or materially different from what was promised. Please contact us first so that we can investigate and, where possible, fix the problem. If applicable law entitles you to a price reduction, termination, or refund, we will honor that right.

Consumer-only rights may not apply to purchases made wholly for business purposes. Any mandatory rights that do apply remain unaffected.

Email support@cosmic.plumbing and please include:

• the email address associated with your Cosmic account;
• the product or subscription concerned;
• the purchase or charge date; and
• the payment reference, if available.

If you are exercising a statutory withdrawal right, say so clearly. You do not need to give a reason where the law allows withdrawal without one. We will confirm receipt of an online withdrawal request by email.

When a refund is due, we will issue it without undue delay and within the period required by applicable law. We normally refund the original payment method unless you expressly agree otherwise. We do not charge a fee for receiving a refund, although your bank or payment provider may take additional time to display it.

If a purchase is withdrawn or otherwise unwound, the associated paid access or license ends. Your free Cosmic account, charts, and Sync data remain available unless you separately ask us to delete your account data. You can request this by going to Account Center → Data & Account → Delete Account.

You may use the following notice, but you are not required to use these exact words:

To Cosmic B.V., Keizersgracht 75-K, 1015CE Amsterdam, The Netherlands, support@cosmic.plumbing:

I hereby give notice that I withdraw from my contract for the following digital product or service: [product or subscription].

Contract concluded on: [date]
Name: [name]
Address: [address]
Cosmic account email: [email]
Date: [date]
Signature: [only required if sent on paper]

Our Terms of Sale also apply. If this information conflicts with mandatory applicable law, the mandatory law prevails.